How to add an integration to your meldCX Cloud Console account

meldCX has a number of integrations with 3rd party service providers. These integrations enable the delivery of notifications originating from the meldCX Notifications feature.

This is a quick guide on how to enable our integrated services, if you have them available.

1. First, login to admin.meld.cx, and navigate to the 'Integrations' tab 
2. Select 'Add New Integration'
3. Next, review the information needed for the relevant software tool. meldCX requires certain information, including API keys and subdomain information for some tools 
4. Once you have collated the information required, select your software tool and enter the required information 
5. Lastly, run a test notification to check connectivity to the software tool
6. Done!

Software Tool	Info needed for integration	Useful Links
Email (Optional)	API Key 'From' Address
Twilio	Account SID API Key	How to find your SID and API Key: https://www.twilio.com/docs/phone-numbers/regulatory/getting-started/how-find-bu-sid-or-ad-sid
Zapier	*Depends on the application used*	View different workflows and apps available here: https://zapier.com/apps
ServiceNow	Instance Name Subdomain Instance Password
Zendesk	Subdomain API Token Username	How to generate a new API token: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-