Troubleshooting masterguide

This article is a one stop shop for all things to do with troubleshooting. Having some issues? Have a look below in the relevant section

Hardware related

Please check with AOPEN Solutions, click here to be taken to their knowledge base

General

Problems connecting to Google or meld servers? Network Setup & Whitelisting

Chrome OS & Cloud Console

Was your device working only to find one day it is in demo mode? My device is in "demo" mode

agentM

Is agentM not launching at all? My Chrome OS device doesn't launch agentM

Is your application not displaying or running?

• No Application Installed Warning
• Why does my device show an account logo
• Why is my device not showing content and instead showing a "meldCX" screen

Not seeing all the monitors resolutions? I can't set my screen resolution above 1024x768

meld canvas